COVID-19 Information for Service Providers

Government Support

City of Nanaimo Support

Vulnerable Populations


  • Food Security Working Group of the Health and Housing Task Force To create an action-oriented Food Security Plan. To participate, contact: Karin Kronstal, Social Planner at or 250-755-4430.


  • The City has started facilitating regular meetings with shelter providers, Island Health and BC Housing to coordinate a response for unsheltered residents who need access to self-isolation because they have been tested as COVID-positive or are presumptive. If you are a shelter provider for those who are unsheltered (and are not already involved) please contact Karin Kronstal, Social Planner at or 250-755-4430.
  • The City is organizing a meeting with BC Rent Bank and local service providers, non-profits or financial institutions that have an interest in supporting or operating a local rent bank.  If you are interested in participating please contact Dave Stewart, Social Planner at or 250-755-4491.  


  • Three additional portable washrooms with hand sanitization facilities have been installed:
  1. On Wesley Street, near the Overdose Prevention Site
  2. Outside the Community Services Building at 285 Prideaux Street, near the 7-10 Club breakfast program
  3. Across the road from the Salvation Army New Hope Centre, at the intersection of Cavan/Nicol/Esplanade
  • The washroom hours at Diana Krall Plaza have been extended to 24 hours daily.  There is also 24/7 water access outside this washroom.
  • City washrooms typically open this time of year remain open (excluding those in currently closed recreation centres or other city facilities). 
  • The Unitarian Shelter, along with other shelters that continue to operate (Salvation Army, Samaritan House, etc.) provide washroom access during the evenings for their shelter clients.
  • Drinking water access has been improved through measures to adapt water fountains to meet current safety standards. This includes:
  1. Maffeo Sutton Park
  2. Dallas Square, near the cenotaph
  3. Wharf Street Loo, in the Diana Krall Plaza
  • The City continues to provide a shower program at Caledonia Park, operated by the First Unitarian Church. The program operates five days a week from 7 a.m. – 10 a.m.

COVID-19 Provincial Support


Income & Expenses


COVID-19 Federal Support

UPDATE – April 28, 2020:

Nanaimo is set to receive $200,000 in Indigenous funding and $200,000 in Designated funding. The Nanaimo Homeless Coalition will decide how and where this funding is spent to make the biggest impact possible in our region.​​​​​​​

On March 18, as part of Canada’s COVID-19 Economic Response Plan, the Federal Government announced an additional $157.7 million for the Reaching Home: Canada’s Homelessness Strategy.

  • Improving access to essential food support – $100 million to organizations like the Salvation Army,  Food Banks Canada, Community Food Centres Canada, and Breakfast Club of Canada
  • Enhancing the Reaching Home initiative – $157.5 million to the Reaching Home initiative. Nanaimo receives Reaching Home funding through United Way Central & Northern Vancouver Island. More information to come on when and how these funds will be received. 
  • Women’s shelters and sexual assault centres – $50 million to women’s shelters and sexual assault centres, including facilities in Indigenous communities, to help with their capacity to manage or prevent an outbreak in their facilities.
  • Youth support: mental health – $7.5 million in funding to Kids Help Phone to provide young people with the mental health support they need during this difficult time.
  • Seniors – $9 million through United Way Canada for local organizations to support practical services to Canadian seniors. These services could include the delivery of groceries, medications, or other needed items, or personal outreach to assess individuals’ needs and connect them to community supports.

Resources for Service Providers

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